FAQ
FAQ
Browse the frequently asked questions below to learn more about your stay at The Collector. If you can't find the information you're looking for, please contact our team directly—we'll be happy to assist you and ensure a relaxing and memorable stay in the heart of St. Augustine.
What are the check-in and check-out times?
Our check-in begins at 3:00 PM, and our check-out is at 11:00 AM.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we offer early check-in based on availability and late check-out until 1:00 PM for a fee of $150. To allow time for departing guests and valet traffic to clear, we ask that you do not arrive before 12:30 PM; if your room is not ready then, we can park your car and store your luggage.
What is the hotel’s cancellation policy?
Our standard cancellation policy allows you to cancel without penalty until 7 days prior to 3:00 PM on your scheduled arrival date. Cancellations made after that time will be charged one night’s room and tax, though special rates, packages, or event dates may have different policies.
Is the front desk staffed 24 hours a day?
Yes, our front desk is staffed 24 hours a day to assist you.
What is the minimum age to check in?
You must be at least 25 years old to check in at our property. Additionally, all other guests in your traveling party must be 16 years of age or older.
What should I do if I am arriving late?
You can arrive at any time since our front desk is staffed 24 hours a day. If you expect to arrive after 2:00 AM, please call our front desk so we can hold your deposit-guaranteed reservation and make a note on your account.
What are the policies and fees for valet and extra amenities?
We apply a mandatory nightly amenity fee of $25 to your stay, along with a valet parking fee of $25 per car, per night.
Is parking available at the hotel?
Yes, we offer valet parking only at a rate of $25 per car, per day, which includes full in-and-out privileges. Because street parking in St. Augustine can be limited, we encourage you to take advantage of this convenient service.
Is parking free or is there a fee?
No, parking is not free, but we provide a valet parking service for our guests. Our valet parking is available for $25 per car, per day.
Do you offer valet parking?
Yes, we offer valet parking service for our hotel guests at a rate of $25 per car, per day.
Do you have EV charging stations?
No, we do not currently offer EV charging stations on-site.
Is airport transportation or shuttle service available?
No, we do not offer airport transportation or shuttle services at our hotel.
Are there taxi or rideshare services nearby?
Yes, rideshare and taxi services are readily available in our area. While our historic district is very walkable, these services are convenient if you need airport transportation or longer trips around St. Augustine.
Do you have a pool?
Yes, we have a heated outdoor saltwater pool located within our property’s courtyard garden oasis.
Are there activities available at the hotel?
Yes, we offer several on-property activities for you to enjoy, including bicycles, lawn games, property history tours, our heated outdoor saltwater pool, and craft cocktails at The Well.
What safety measures or security features does the hotel have?
We provide well-lit pathways, fire extinguishers in each lobby and guest room, and 24-hour fire alarm monitoring alongside a 24-hour staffed front desk. Our guest houses feature auto-locking front doors, and your room includes programmable door locks that allow us to securely monitor entry activity.
Do you have a smoking policy?
Yes, we are a completely smoke-free property.
Do you offer luggage storage?
Yes, we provide complimentary luggage storage for all of our hotel guests.
Is there a concierge or guest services desk?
Yes, we offer full concierge and guest services through our 24-hour front desk team. We are always happy to assist you with personalized requests, local recommendations, and dinner reservations throughout your stay.
Can I ship packages to the hotel?
Yes, you can ship packages to our property. Please address them to your full name, note "Guest" on the package, and send them to our physical address: 149 Cordova Street, St. Augustine, FL 32084.
Do you offer laundry or dry cleaning services?
No, we do not offer laundry or dry cleaning services on-property. There are local cleaners available in the area if needed, though please note that same-day service may not be available.
What wellness and workout options do you offer?
While we do not feature an on-site fitness center, we offer active, outdoor wellness options to help you stay moving in America's oldest city. Your nightly amenity fee grants you full, complimentary access to our fleet of guest bicycles for exploring the city, a beautifully heated outdoor saltwater pool for swimming, and expansive courtyard garden paths for a refreshing walk.